Help Center

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Find quick answers to common questions about Orion Dentals — security, billing, onboarding, and more.

Orion Dentals is a cloud-based practice management platform designed specifically for modern dental clinics. It centralizes your entire workflow—handling patient records, multi-chair scheduling, PDF downloads, and automated invoicing—all in one secure dashboard.
Yes. All patient demographics, clinical notes, and payment information are strictly encrypted at rest and in transit using TLS/SSL. We utilize role-based database Row-Level Security (RLS) to ensure full healthcare compliance and cross-tenant data isolation.
Yes. Orion includes an automated reminder system that sends SMS and email notifications to patients before their appointments, drastically reducing lost chair-time and improving clinic efficiency.
When you sign up, you get instant access to the full Orion platform for 14 days with no payment required upfront. If you choose not to upgrade at the end of the trial, your account will simply pause — no charges, no hassle.
Absolutely. Orion supports multi-user, role-based access. Receptionists can manage the calendar while doctors securely access patient charts simultaneously — everyone sees only what they need.
Not at all. Orion provides straightforward import tools for your existing patient lists and inventory data. Most clinics are fully operational on our platform within a single afternoon.
You can subscribe Monthly, every 3 Months, every 6 Months, or Yearly. The Yearly plan gives you the best value — saving up to 20% compared to month-to-month billing.
You do — always. Any patient records, clinical histories, or inventory data you store in Orion belong exclusively to your clinic. We do not sell, share, or monetize your operational data in any way.
Yes. Orion includes a built-in PDF Download Feature. You can export patient records, appointment summaries, and financial reports as clean, professionally formatted PDF documents directly from your dashboard.
Our 24/7 Priority Support team is always available. You can reach us at help.oriondentals@outlook.com or through the live chat widget inside your dashboard. We typically respond within minutes.
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